Contacting Support
Support is reported to have acknowledged a withdrawal queue while declining to give any specific estimate when asked. That is relevant when a precise reply on timing is anticipated.
Prior to approaching support
- Keep the account email and any transaction ID to hand
- Capture a screenshot of any error message
- Favour narrow, closed questions, as open-ended timing queries reportedly draw no specific answer
Common questions
One source reports that support acknowledged a queue but offered no estimate; expectations on timing questions should be set accordingly.
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